Everything You Need to Know

Find answers to the most common questions about our tours, transfers, and booking process.

Welcome to the Excellence Prestige Tours FAQ section.

Here you will find answers to the most common and frequently asked questions about our services, fleet, and personalized tours. We are committed to providing exceptional service at every stage of your experience with us, ensuring that your transportation in Portugal is comfortable, safe, and punctual. If you have any further questions, we are available 24/7 to help you plan your trip with maximum peace of mind and convenience.

You can book directly through our website or contact us via WhatsApp, email, or phone. Our team will respond promptly to confirm availability and all the details of your experience.

Yes. We specialize in private, tailor-made tours, offering an exclusive experience for you, your family, or your group, without sharing the vehicle with other guests.

We offer pick-up and drop-off at your hotel, accommodation, the airport, the cruise terminal, or another agreed location within the Lisbon area.

We offer tours to some of Portugal's most iconic destinations, including: Sintra, Cascais & Cabo da Roca Fátima, Batalha, Nazaré & Óbidos Arrábida & Setúbal Évora The Knights Templar Route (Tomar) Lisbon We also create fully customized itineraries tailored to your interests and preferences.

Our tours include transportation in a comfortable vehicle, an experienced driver-guide, bottled water, onboard Wi-Fi, and pick-up and drop-off at the agreed location. Admission tickets and meals may also be included, depending on the tour you choose.

Yes. We can tailor the itinerary, stops, and schedule to suit your preferences whenever possible.

We provide tours in Portuguese, English, French, and Spanish. Other languages may be available upon prior request.

Most of our tours last between 8 and 10 hours. We also offer half-day tours and fully customized experiences.

Yes. Families are always welcome. We can provide child safety seats upon request when you make your booking.

Yes. If you need to bring luggage, please let us know when making your booking so we can arrange the most suitable vehicle for your needs.

We accept a variety of payment methods. Full payment details will be provided during the booking process.

Our cancellation policy will be provided at the time of booking. We recommend requesting any changes or cancellations as early as possible.

Our tours usually operate as scheduled, even in bad weather. If weather conditions significantly affect the experience, we will adapt the itinerary whenever possible to ensure you enjoy the best experience possible.

Because we offer: Private, personalized tours. Experienced and professional driver-guides. Modern, comfortable, air-conditioned vehicles. Flexible scheduling. Dedicated customer support before, during, and after your tour. Local expertise to deliver authentic and unforgettable experiences.

Contact us via WhatsApp at +351 916 838 946 or by email at info@toursexcellence.com . We'll be delighted to help you plan your trip to Portugal.